An order confirmation email will be sent to you once you have successfully completed your order. Completed orders are processed within 24 hours. If you do not receive an email, please check your spam filter or junk folder. You will also receive an email notification when your order ships.
Please make sure you entered the correct shipping address. We are not responsible for nondelivery due to errors in the address you provided. If an order is returned due to an incorrect address, we will refund the original order (less shipping costs) and ask you to resubmit your order.
All our products are shipped via Canada Post from Quebec, Canada. We offer free standard shipping on all orders over $ 100.
Expedited Parcel (Canada)
|Total Weight of Order||Price|
|0 kg – 0,75 kg||$19.90|
|0,75 kg – 2 kg||$21.90|
|Newfoundland and Labrador||5 to 14 business days|
|Prince Edward Island||5 business days|
|Nova Scotia||5 to 14 business days|
|New Brunswick||5 business days|
|Québec||2 business days|
|Ontario||3 to 7 business days|
|Manitoba||4 to 14 business days|
|Saskatchewan||5 to 14 business days|
|Alberta||5 to 14 business days|
|British Columbia||6 to 14 business days|
|Yukon Territories||9 to 14 business days|
|North west Territories||9 to 14 business days|
|Nunavut||7 to 14 business days|
Standard Parcel (Canada)
|Total Weight of Order||prix|
|0 kg – 0,75 kg||$13.90|
|0,75 kg – 2 kg||$14.90|
|2 kg – 30 kg||$21.90|
|Newfoundland and Labrador||7 to 14 business days|
|Prince Edward Island||7 business days|
|Nova Scotia||4 to 14 business days|
|New Brunswick||6 business days|
|Québec||4 to 9 business days|
|Ontario||4 to 9 business days|
|Manitoba||6 to 14 business days|
|Saskatchewan||6 to 14 business days|
|Alberta||7 to 14 business days|
|British Columbia||8 to 14 business days|
|Yukon Territories||11 t0 14 business days|
|Northwest Territories||11 to 14 business days|
|Nunavut||9 to 14 business days|
Note: Shipping rates and delivery times may change at any time. The actual shipping rate for your order is calculated and displayed at checkout. To find Canada Post's current delivery standard for your postal code, please visit their Find a Delivery Standard tool.
We ship primarily to Canada. If you are located outside of Canada and still want to purchase our fantastic products, please email firstname.lastname@example.org.
You are invited to come and collect your order in our salon. If you selected this option during checkout, you will receive an email when your order is ready to be picked up.
Please have your order confirmation email with you when you arrive to pick up your order.
23 rue Léger
|Pick Up Hours|
|7h - 17h||Monday|
|7h - 21h||Tuesday|
|7h - 21h||Wednesday|
|7h - 21h||Thursday|
|7h - 18h||Friday|
|9h - 14h||Saturday|
We offer local delivery on all orders. Local delivery costs $ 10. Orders over $ 100 receive free local delivery. Deliveries take place 24 to 72 hours after the end of your order. We will contact you via SMS using the phone number you provided during payment to notify you of the delivery of your order.
We offer delivery to Magog, QC and its surroundings, as well as to Sherbrooke, QC. Check out our google map to see if we deliver to your area.
The specific postal codes valid for local delivery may not exactly match the map. If you believe you qualify for local delivery but this option is not available during payment, please contact us at email@example.com.
If you have not received your order within 14 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will review it for you.
Refunds, returns and exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the condition of the item. article. We will address them on a case-by-case basis, but we will do our best to find a satisfactory solution.
For further details on returns, refunds and exchanges, please see our refund policy.
If you have any further questions, please do not hesitate to contact us at firstname.lastname@example.org.